Shipping

USA Costs & Delivery Times 

Order Total	Shipping Cost	Estimated Delivery
$5.00 - $49.99	$5.00	2-7 business days
Over $50.00	Free	2-7 business days

 

International Shipping 

We do not ship to all conuntries but these rates apply to most countries using United States Postal Service.

We cannot track these packages once they leave the United States and we are not responsible if they do not arrive at your location.

up to $91.99 shipping is $20.00 USD 

$92.00 to $200.00 is $32.00 USD 

If you would like, we can provide you the cost of shipping prior to you placing your order using an expedited mail classes, or courier service such as FedEx UPS or DHL.  

Shipping internationally will go smoothly most of the time. Every so often a package can get stuck in customs. Please understand that we can’t be responsible for these delays.

Many countries levy customs duties or taxes for packages coming from outside the country. These fees are outside of our control, and are not included in the shipping charges or cost of your order. You may contact your local Customs Office for more information on what kind of fees to accept.  

We are sorry, but we cannot mark your package as a gift since this is unlawful and could jeopardize our ability to continue exporting products.

Ellen Lange is not responsible for any customs fees or duty taxes incurred due to import regulations.

Generally, FedEx, DHL, UPS  or your local postal carrier will send you an invoice for the cost of customs clearance of your package (including their processing fee) after they deliver it, compared to other carriers which require you to pay customs duty before releasing your package to you. This can vary from country to country, so please check with your courier or Customs office for more information if you have questions about the Customs process before you order! 

If you have an account set up with FedEx, you can send us an email request to have your account number written on the box. FedEx will charge any customs fees to your account, which can make the entire shipping process easier!

If you have a UPS MyChoice account, you can use the tools on their website to customize your delivery!