- Products must have been originally purchased directly from ellenlange.com. (We cannot accept returns originally purchased from other retailers). We cannot accept returns from promotional websites such as Amazon, EBAY, Living Social & Groupon.
- Products must be returned within 30 business days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service.
- Shipping and handling charges are non-refundable. You are responsible for the cost of shipping the product(s) back and making sure it gets to us. A refund will be issued once product(s) have been received.
- For damaged items received, please DO NOT THROW AWAY. Email at firstname.lastname@example.org to speak to a Customer Service Representative. The damaged item(s) will be replaced and the representative will instruct you on what is to be done with the broken item(s).
Animal Testing Policy
We do not test products on animals. All products are tested and researched through clinical patient trials. The laboratories and suppliers we work with do not conduct animal testing on the products or ingredients they create or supply on our behalf.
Terms and Conditions of Use of the Ellen Lange Website
ELLEN LANGE INC IS NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEBSITE. WITHOUT LIMITING THE FOREGOING, THIS WEB SITE IS MADE AVAILABLE "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Unless otherwise specified, “Ellen Lange” the Ellen Lange logo, all product names, slogans and other logos are trademarks, or trade names ("Marks") of Ellen Lange. All other Marks are the property of their respective owners. The use of any of our Marks without our express written consent is strictly prohibited. Your access to this web site should not be construed as granting, by implication, estopppel or otherwise, any license or right to use any Marks appearing on the web site without the prior written consent of Obagi or the third party that owns the Mark.
Ellen Lange attempts to provide accurate and updated information with respect to the Ellen Lange products described on the Site, however, we make no guarantee that the product descriptions and information on the Site are complete, accurate, timely or free from error.
The Site contains information about the Ellen Lange, products and indications, various skin or other medical conditions and their treatment. However, this information is meant for informational purposes only and is not meant to act as a substitute for advice provided by a physician or other qualified healthcare professional. Such content does not cover all possible uses, precautions, side effects and interactions, and should not be construed to indicate that any drug is safe for you. Consult your physician for guidance before using any prescription or over the counter drugs. Proper treatment of any condition depends on a variety of personal health factors, and can best be assessed by a physician. In addition, before administering any prescription or over the counter drug, check product information (including package inserts) regarding dosage, precautions, warnings and interactions.
- The types of information we collect on the Ellen Lange Site and how we collect that information.
- How we use information that we gather on the Ellen Lange Site.
- The circumstances under which Ellen Lange may disclose information gathered on the Ellen Lange Site to third parties and who those third parties might be.
- The choices that are available to you regarding our use & collection of your information on the Ellen Lange Site.
- Security procedures that we have put in place to protect your personal information.