Customer Service

Returns

At Ellen Lange it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card. Please follow our reasonable guidelines for making a quick and easy return:
  • Products must have been originally purchased directly from ellenlange.com. (We cannot accept returns originally purchased from other retailers).  We cannot accept returns from promotional websites such as Living Social. EBAY & Groupon.
  • Products must be returned within 7 business days of original order date and be accompanied with a copy of your receipt and reason for the return. We will always ask the reason for the return in an effort to constantly improve upon our level of service.
  • Shipping and handling charges are non-refundable. You are responsible for the cost of shipping the product(s) back and making sure it gets to us. A refund will be issued once product(s) have been received. 
  • For damaged items received, please DO NOT THROW AWAY. Email at customerservice@ellenlange.com to speak to a Customer Service Representative. The damaged item(s) will be replaced and the representative will instruct you on what is to be done with the broken item(s).

 

Ellen Lange Skin Science
Attention: Returns
31 River Road
Highland Park, NJ 08904

We welcome any feedback. Should you have any inquiries or concerns please call 917-696-8442 to speak with a Customer Service Representative or please send an email to: customerservice@ellenlange.com

Animal Testing Policy

We do not test products on animals. All products are tested and researched through clinical patient trials.  The laboratories and suppliers we work with do not conduct animal testing on the products or ingredients they create or supply on our behalf.

Terms and Conditions of Use of the Ellen Lange Website

By accessing or browsing this website, you accept, without limitation or qualification, the following terms and conditions: the Ellen Lange product names and packaging are protected from unauthorized use by the copyright and trademark laws. You are not granted any right to use, and may not use, any of Ellen Lange Inc. copyrights and trademarks; however, you may download material from this website solely for non-commercial, personal use by you. No part of this website, including, without limitation, the text, designs, graphics, photographs and images contained therein, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without the prior written consent of Ellen Lange, Inc.
Any communications or materials you send to this website by electronic mail or other means will be treated as non-proprietary and non-confidential. Ellen Lange Inc. is free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing Ellen Lange Inc and its products.
This web site is intended for informational and entertainment purposes only. It is not intended to provide medical information or advice.
Ellen Lange Inc. uses reasonable efforts to include only accurate and up-to-date information on this web site; however, Ellen Langemakes no representations or warranties concerning such information and assumes no liability for errors or omissions therein. Ellen Lange Inc. reserves the right to change the information included in, and content of, this web site, including these terms and conditions of use, without prior notice. Ellen Lange Inc. is not responsible for the content of any other web site, including any web sites linked to this web site.

ELLEN LANGE INC IS NOT LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THIS WEBSITE. WITHOUT LIMITING THE FOREGOING, THIS WEB SITE IS MADE AVAILABLE "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

Trademarks

Unless otherwise specified, “Ellen Lange” the Ellen Lange logo, all product names, slogans and other logos are trademarks, or trade names ("Marks") of Ellen Lange. All other Marks are the property of their respective owners. The use of any of our Marks without our express written consent is strictly prohibited. Your access to this web site should not be construed as granting, by implication, estopppel or otherwise, any license or right to use any Marks appearing on the web site without the prior written consent of Obagi or the third party that owns the Mark.

Product Descriptions

Ellen Lange attempts to provide accurate and updated information with respect to the Ellen Lange products described on the Site, however, we make no guarantee that the product descriptions and information on the Site are complete, accurate, timely or free from error.

Medical Information.

The Site contains information about the Ellen Lange, products and indications, various skin or other medical conditions and their treatment. However, this information is meant for informational purposes only and is not meant to act as a substitute for advice provided by a physician or other qualified healthcare professional. Such content does not cover all possible uses, precautions, side effects and interactions, and should not be construed to indicate that any drug is safe for you. Consult your physician for guidance before using any prescription or over the counter drugs. Proper treatment of any condition depends on a variety of personal health factors, and can best be assessed by a physician. In addition, before administering any prescription or over the counter drug, check product information (including package inserts) regarding dosage, precautions, warnings and interactions.

PRIVACY POLICY

Ellen Lange Inc, operates http://www.ellenlange.com as a service to customers and others interested in Ellen Lange products and services who reside in the United States of America, its territories and possessions. Ellen Lange Inc. is the owner or authorized user of the content displayed on the Ellen Lange Inc. Site.
Ellen Lange Inc. respects user privacy and has adopted this privacy policy to inform you of the following:
  • The types of information we collect on the Ellen Lange Site and how we collect that information.
  • How we use information that we gather on the Ellen Lange Site.
  • The circumstances under which Ellen Lange may disclose information  gathered on the Ellen Lange Site to third parties and who those third parties might be.
  • The choices that are available to you regarding our use & collection of your information on the Ellen Lange Site.
  • Security procedures that we have put in place to protect your personal information.